Privacy policy

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

poshmatrimony.com is an advertising platform providing targeted advertising services for the purpose of matchmaking (“Service”). In order to do provide the services, you (User/Member) required to submit certain personal information which is displayed on the Site on behalf of you to find the perfect life partner. You hereby provide your consent to collect, process, and share of your personal information with other user/members in order to provide the service.

gathers three types of information while you are availing our services:
  • i. Information you voluntarily submit; and
  • ii. Information not directly submitted by you
  • iii. Information we receive from others
Information Submitted by You

In order to avail the service, you provide the following information:

  • While registering for our service, you share with us your personal data, such as name, gender, date of birth, contact details, educational qualification, employment details, photos, marital status, and your interests. Additionally, you may share sensitive personal data such as your identity proofs.
  • When you avail of a paid service, you provide us or our payment service provider with sensitive personal data such as your bank account, debit or credit card number, or UPI details.
  • Testimonials submitted by you, including your success story and photos.
  • Information submitted voluntarily while participating in surveys, contests, promotions, or events.
  • Details shared with our customer care team. (This information is used for monitoring, training purposes, and ensuring better service).
  • You have the option to send interesting profiles to your contacts via WhatsApp.
  • Your chats and messages with other users, as well as the content you publish, will be processed as part of the service.

Information Not Directly Submitted by You

User Activity

We collect information about your activity on our services, such as the date and time you logged in, features you’ve been using, searches, clicks, pages visited, and interactions with other users, including messages exchanged.

Device Information

We collect information from and about the device(s) such as IP address, device ID and type, device specifications, app settings, app error reports, browser type and version, operating system, and identifiers associated with cookies or other technologies that may uniquely identify your device or browser.

Information We Receive from Others

In addition to the information you provide us directly, we receive information about you from others, such as:

  • Social Media: You have an option to use your social media login (such as Google SSO/Apple ID) to create and log into your PoshMatrimony account. This saves you from remembering additional login credentials and allows you to share some information from your social media account with us.

Use of Collected Information

We use the information collected in the following ways:

  • To provide the service.
  • To manage your account.
  • To provide you with customer support.
  • To conduct research and analysis about your use of our services for providing better services using AI and ML.
  • To communicate with you via email or phone regarding services, promotions, or offers that may be of your interest.
  • To recommend relevant matches to you and display your profile to other users.

Sharing of Information

Except where you are expressly informed on the site or as described in this privacy policy, we do not sell, rent, share, trade, or give away any of your personal information.

With Other Users

We publish the information shared by you with other users to provide the services. The information published is provided by you, and you should be cautious about what you share with other users. You can always control your privacy settings by visiting the “Settings/Privacy Option” page.

With Our Service Providers and Partners

We may use third-party service providers to provide website and application development, hosting, maintenance, backup, storage, payment processing, analysis, and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information. All of our service providers and partners agree to strict confidentiality obligations and data protection.

With Law Enforcement Agencies

We will disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights, other members' interests and protection, and/or comply with a judicial proceeding, court order, or legal process served on us.

Managing Your Information & Privacy Rights

You have been provided with tools to manage your information. You have the right to access, rectify, and update the information that you provided to us and that is associated with your PoshMatrimony account directly by logging into your account.

Additional Rights for Members from the EU, UK, and California

Reviewing Your Information

Applicable privacy laws may give you the right to review the personal information we keep about you. Depending on the jurisdiction, this may be called the right of access, right of portability, or variations of these terms. You can request a copy of your personal information by submitting a request here.

Deleting or Objecting to Processing

If you believe that the information we hold about you is no longer needed, or if you want to delete or object to its processing, please contact us here. Please note that we may need to retain certain information for record-keeping purposes, to complete transactions, or to comply with legal obligations and applicable territorial laws.

Requests for Information About Another User

If you wish to receive information related to another user, such as a copy of any messages you received from them through our service, the other user must contact us and provide written consent before we release the information.

Withdrawing Consent & Opting Out

You have the right to withdraw your consent or opt out of sharing your information with our third-party service providers for processing. However, withdrawing your consent or opting out will result in the deletion of your profile, as we will be unable to provide our services without your personally identifiable information.

Limitations to Objections

We may not be able to accommodate certain requests to object to the processing of personal information, especially where such requests would prevent us from providing our services. For example, we cannot provide our services if we do not have your date of birth, gender, or contact details.

Verification for Protection

For your protection and the protection of all our users, we may ask you to provide proof of identity to process your requests.

Security of Your Information

While we implement safeguards designed to protect your information, no security system is impenetrable. Due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

When our registration/order process asks you to enter sensitive information (such as a credit card number), such information is encrypted and protected with the best encryption software in the industry. We follow generally accepted industry standards to protect the personal information submitted to us.

All your information, not just the sensitive information mentioned above, is restricted within our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

If you have any questions about the security of our website, please email us at contact@poshmatrimony.com.

We keep your personal information only as long as you use our service and also as permitted/required by applicable law. In practice, we delete or anonymize your information upon deletion of your account, unless the same is required for to comply with legal obligations, fraud prevention, take actions we deem necessary to protect the integrity of our website or our users, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. We retain information for better services, and we only use the information to analyse about the use of our Services, not to specifically analyse personal characteristics about you.

Use of Cookies and Tracking Technologies

We and our third-party partners, such as our advertising and analytics partners, use various technologies to collect information, including cookies and web beacons, to identify you and analyze your user behavior.

For more details on why we use cookies and how you can control their use through your browser settings and other tools, please refer to our Cookies Policy.

Data Storage and International Transfers

We collect information globally and primarily store that information in India and the USA. We may transfer, process, and store your information outside of your country of residence, wherever we or our third-party service providers operate, to provide you with our Services.

Information collected within the European Economic Area (“EEA”) may, for example, be transferred to countries outside of the EEA for the purposes described in this policy. Whenever we transfer your information, we take adequate steps to protect it, ensuring compliance with standard contractual data protection measures.

Changes to Our Privacy Policy

If we make any changes to our Privacy Policy, we will send an email notification to keep you informed about what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If at any point we decide to use your personally identifiable information in a manner materially different from what was stated at the time it was collected, we will notify you via email. You will be given the choice to allow or decline the use of your information in this different manner, and we will act accordingly based on your preference.

Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please feel free to email us at contact@poshmatrimony.com